Frequently Asked Questions
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General FAQs:
  1. Are you the Doubleday Book Club?
  2. I write for a newspaper (online service, etc.), and I'd like to request a review copy of a book.
  3. There is a typographic or printing problem with a Random House book I purchased.
  4. How can I get permission to use a part of a book (or book cover) for a project I am working on?
  5. Does Random House use acid free paper?
  6. Author Questions
  7. Manuscripts and Agents
  8. Using the Random House website
  9. More questions...

Audiobooks, eBooks, CD-ROMs:
  1. Audiobooks
  2. eBooks and CD-ROMs

Jobs and Careers:
  1. How do I apply for a job with Random House?
  2. How do I apply for a job copy editing, proofreading, or just reading books as a reviewer?
  3. I am interested in doing freelance work (as a copy editor, designer, etc.) for Random House. Whom should I contact?

Technical Support:
  1. Your site says I need Acrobat, where can I download it?
  2. Who do I contact for technical problems with the Audubon CD Rom?
  3. How do I contact Princeton Review Software Technical Support?
  4. How do I get technical support on Prima eGuides?
  5. I'm having browser problems, what do I do?
  6. More questions...

Businesses and Institutions:
  1. Services for Academics/Schools
  2. Services for Libraries
  3. Business to Business Services

McClelland & Stewart:
  1. How do I submit my manuscript to McClelland & Stewart?
  2. How do I apply for a job copy editing, proofreading, or just reading books as a reviewer?
  3. How can I write an author?
  4. There is a problem with a page on your website, it won't load, has errors, or a graphic is missing.
  5. I just bought this book and the binding is falling apart and pages are falling out, what should I do?
  6. More questions...

Shopping Online:
  1. Why is this item unavailable for ordering at this time?
  2. What type of merchandise can I purchase from randomhouse.ca?
  3. When will I know the actual taxes on shipping for my order?
  4. How soon after publication will I receive a pre-ordered title?
  5. Can I order titles in advance of the publication date?
  6. Customer Service
  7. Payment
  8. Returns
  9. Shipping
  10. Accounts
  11. More questions...

Contests:
  1. How do I enter the BookClubs.ca giveaway?
  2. How do I enter the Random House of Canada bi-weekly giveaway?
  3. How do I enter the MysteryBooks.ca book giveaway?

Insight:
  1. What is Insight?

Browse and Search; listen to audio excerpts:
  1. What is Browse & Search?
  2. How can I add browsing and searching to my blog, site, or online bookstore?
  3. Does the browse & search widget work on MySpace?
  4. How do I browse and search the pages of a book?
  5. How do I find books I can browse and search?
  6. More questions...
 
If you don't find the answer to your question here, please send us a comment/question.


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