Frequently Asked Questions
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General FAQs:
  1. There is a typographic or printing problem with a Random House book I purchased.
  2. How can I get permission to use a part of a book (or book cover) for a project I am working on?
  3. How can I order books?
  4. I write for a newspaper (online service, etc.), and I'd like to request a review copy of a book.
  5. I am an educator, how can I order desk and/or examination copies of books?
  6. Author Questions
  7. Manuscripts and Agents
  8. Using the Random House website
  9. More questions...

Audiobooks, eBooks, CD-ROMs:
  1. Audiobooks
  2. eBooks and CD-ROMs

Jobs and Careers:
  1. How do I apply for a job with Random House?
  2. How do I apply for a job copy editing, proofreading, or just reading books as a reviewer?
  3. I am interested in doing freelance work (as a copy editor, designer, etc.) for Random House. Whom should I contact?

Technical Support:
  1. I'm having browser problems, what do I do?
  2. Who do I contact for technical problems with the Audubon CD Rom?
  3. How do I get technical support on Prima eGuides?
  4. How do I contact Princeton Review Software Technical Support?
  5. I need help with the Hormone Diet app – where can I go?
  6. More questions...

Businesses and Institutions:
  1. Services for Academics/Schools
  2. Services for Libraries
  3. Business to Business Services

McClelland & Stewart:
  1. I just bought this book and the binding is falling apart and pages are falling out, what should I do?
  2. There is a problem with a page on your website, it won't load, has errors, or a graphic is missing.
  3. I am an educator, how can I order desk and/or examination copies of books?
  4. How can I find out when a book will be coming out in paperback?
  5. How can I write an author?
  6. More questions...

Shopping Online:
  1. When will I know the actual taxes on shipping for my order?
  2. Why is this item unavailable for ordering at this time?
  3. How do I cancel an order?
  4. How long do I have to cancel my order?
  5. How soon after publication will I receive a pre-ordered title?
  6. Customer Service
  7. Payment
  8. Returns
  9. Shipping
  10. Accounts
  11. More questions...

Contests:
  1. How do I enter the BookClubs.ca giveaway?
  2. How do I enter the Random House of Canada bi-weekly giveaway?
  3. How do I enter the MysteryBooks.ca book giveaway?

Insight:
  1. What is Insight?

Browse and Search; listen to audio excerpts:
  1. What is Browse & Search?
  2. How do I browse and search the pages of a book?
  3. How can I add browsing and searching to my blog, site, or online bookstore?
  4. What version of Flash do I need to browse and search the pages of books?
  5. How many titles are available for browsing and searching?
  6. More questions...
 
If you don't find the answer to your question here, please send us a comment/question.


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